Customer Help

Common purchase queries answered

Orders and Shipping

Once your order has been placed, it will take a approximately 2 to 7 days to receive your order depending on your shipping address.

To create an account go to ‘My Account’ on the top right hand side of your desktop screen or in the Menu section in your mobile device. Then register by entering your email address, username and password.

To change your shipping address, go to ‘My Account’, then ‘Shipping Address’. Here, you will find the ‘Edit’ button next to your shipping address and billing address. Change accordingly.

Once we receive your order, we will send an email on the provided address and keep you updated regarding your order. You can also contact us to inquire about your order.

Yes, we ship all over Nepal.

Once an order has been placed, you can cancel your order for up to 24 hours. After that, cancellations will not be accepted. In case of broken or damaged items, please check the return policies.

If you need to swap an item

Returns and Exchanges

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request within 7 days from the date of delivery. Also, please check your warranty card for warranty claims. You can send a return request by emailing at [email protected] or calling + 977 1 4419644.

 

Incase of an incorrect shipping address, contact the corporate office immediately to request a change of shipping address
We accept cancellations for up to 24 hours after an order is placed. Cancellations will not be accepted after that.
You can receive customer support by contacting us at +977-980-2856910 or, by visiting our contact us page.
Yes, we ship all over Nepal.
Once an order has been placed, you can cancel your order for up to 24 hours. After that, cancellations will not be accepted. In case of broken or damaged items, please check the return policies.